FAQ
Welcome to Our FAQ
Most-asked questions about gift options, personalization, shipping, returns, and ordering. Can't find what you need? Contact us for a prompt reply.
Gift Options
Can I include a gift message?
Yes - every order can include a complimentary gift message. Each product page prompts for a gift message (and personalization, if available) so you can add both before checkout.
Do you offer gift wrapping?
It depends on the item. Many of our gift baskets and mini wagons arrive styled and ready to give. For other items, the product page will indicate whether gift wrap is included or available as an option - not every item can be wrapped.
Personalization
How does personalization work?
For personalizable items, you'll see custom fields on the product page (typically for name, date, or short message). Type your details, add to cart, and our designers handle the rest.
How long does personalization add to processing?
Processing time varies by item. Some personalized items (like our name puzzle stool and custom baseball glove) take longer than others. Each product page lists its specific processing time - check there before ordering if you have a deadline.
Can I change the personalization after ordering?
Possibly - if your order hasn't been processed yet. Contact us immediately at 1-866-476-0213 and leave a detailed message including order number and the change needed if you are routed to voicemail or email support@simplyuniquebabygifts.com with your order number and the change you are requesting.
What if I make a typo in the name?
We personalize based on exactly what you type, so please double-check before submitting. If you catch a typo right after ordering, contact us immediately - we can sometimes intervene before personalization starts. Once personalization has started, the item cannot be edited.
Shipping & Delivery
Where do you ship?
We offer free standard shipping to the lower 48 U.S. states. For shipments outside the Continental U.S. (Alaska, Hawaii, international), please contact us for a quote.
What are my shipping options?
Free standard shipping arrives in 6-10 business days. Expedited shipping ($8.95) arrives in 3-5 business days. Personalized items add processing time before shipping - check the product page for specifics.
How quickly will my order arrive?
Each product has a specific processing time noted on its product page. After processing, standard shipping takes 6-10 business days. Need it faster? Browse our Quick Ship Gifts - non-personalized items that ship the same day when ordered before 11 AM CST.
Can I rush my order?
Expedited shipping is available at checkout for $8.95. Processing times remain the same, so refer to the item description for processing timelines for the product you're interested in purchasing.
Do you ship to PO Boxes?
No - our carriers require a physical street address.
How do I track my order?
You'll receive an email with tracking information once your order ships.
Why did I receive multiple tracking numbers?
Some orders ship in multiple packages - especially when items come from different warehouses or have different processing times. If your order contains multiple items, you may receive separate tracking emails for each package as it ships.
What happens if my package is returned as undeliverable?
If a package comes back to us due to an incorrect address, incomplete address, or because the recipient has moved, we can reship - but you'll be responsible for the new shipping cost plus any return fees the carrier charges us. If the package is lost or destroyed in transit because the wrong address was provided, we are unable to issue a refund or replacement. If the delivery error was ours, we'll replace the gift at no cost to you.
Ordering & Payment
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, and PayPal.
Can I order by phone?
Yes - call 1-866-476-0213 during business hours and one of our team members will help you place your order.
Will I be charged sales tax?
Orders shipped to Texas are charged 6.25% sales tax. Orders shipped outside Texas are not charged sales tax.
What currency are prices in?
All prices are in U.S. Dollars (USD).
Will I get an order confirmation?
Yes - a confirmation email is sent immediately after you place your order, with a second email when your order ships (containing tracking info).
Can I cancel or change my order?
If your order hasn't been processed or personalized yet, we can typically make changes or cancel. Cancellation fees may apply. Contact us via email at support@simplyuniquebabygifts.com as soon as possible.
Do you offer discounts or rewards?
Yes - we offer a Customer Rewards Program with exclusive deals and rewards for repeat customers.
Returns & Exchanges
What is your return policy?
Non-personalized items can be returned for a refund or exchange within 30 days of receipt, in new and unused condition with original packaging. Personalized items are final sale and cannot be returned.
Refunds (minus the original shipping fees we paid on your behalf) are credited back to your original payment method or as store credit.
How do I start a return?
All returns require a Return Authorization (RA) number. Call us at 1-866-476-0213 or email support@simplyuniquebabygifts.com to request one.
What items can't be returned?
The following are non-returnable:
- Personalized items
- Items that have been used or laundered
- Diaper cakes that have been disassembled
- Edible, cosmetic, and personal care items
- Partial order returns
What if my order arrives damaged?
Contact us immediately with your order number and tracking number. We'll file a claim with the carrier and arrange a replacement. If a shipment looks damaged at delivery, note the damage on the freight bill or refuse the shipment - this protects your right to claim damages with the carrier.
How are refunds processed?
Refunds (minus the original shipping fees we paid on your behalf) are credited back to your original payment method or as store credit. Expedited shipping fees aren't refundable unless we missed a delivery deadline you specified at checkout. Re-stocking charges may apply.
About Simply Unique Baby Gifts
Where are you located?
Our corporate office is at 2028 E Ben White Blvd #240, Austin, TX 78741.
I'm a vendor - how do I submit my products?
We're always looking for unique products to feature. Email support@simplyuniquebabygifts.com with details about your line.
How can the press reach you?
For press inquiries, email support@simplyuniquebabygifts.com.
Security & Privacy
Is my information secure?
Yes - our site uses SSL with 256-bit encryption to protect your personal information. We never sell, lease, or disclose your email address or any personal data to third parties.
How do you use my information?
We use your contact information to process and ship your orders and to send relevant communications about your purchases. Financial information (credit card numbers, etc.) is used only for billing and is not stored on our servers. For complete details, see our Privacy Policy.