Shipping, Returns, and Policies
Please contact us at 866-476-0213 regarding shipping to Hawaii, Alaska, or Canada.
If desired, upgraded 3-5 business day shipping is available for a flat fee of 7.95.
Because most of our products are personalized and made to order, there is a 60 minute cancellation period from the time you place your order. Cancellation requests should be sent to email@example.com and must include the order number.
Errors that are our fault will be corrected as quickly as possible and, of course, without charge. Errors that are made by the customer including, but not limited to, personalization misspellings, address errors, address omissions, etc., are the sole responsibility of the customer and, depending on the issue, may incur an additional cost.
In order to remedy any order questions or problems, we must have accurate customer contact information. Should we need to reach you about your order, we require a reply within 24 hours from the time we contact you to avoid order problems. We cannot be responsible for delays, cancellations, or other errors that result from a lack of customer response or incorrect contact information provided by you.
If you are unhappy with your purchase from our store, you may return the item(s) for a refund or exchange within 30 days of your receipt. The item(s) must be in new condition, unused, and in original packaging material.
We will pay for the return shipping. All items returned under this policy are eligible for a refund. The full purchase price minus the original shipping fees will be credited to the same form of payment used in the original purchase.
All returns must have an RA (Return Authorization) number. You can request an RA number by calling Toll Free: 1-866-476-0213 or 1-512-593-7957. If any of the items you purchase are defective, we will be happy to provide a replacement for you. Please email us or call us for return instructions. A re-stocking charge may also apply if an item has been removed from its original packaging.
Please note, we are unable to accept:
- Items that have been used or laundered
- Diaper Cakes that have been disassembled
- Items that have been personalized
- Partial order returns
- Other items that are non-returnable and non-refundable include edible, cosmetic, and personal care items.
Should you receive a product that appears to be damaged in transit, please contact us immediately. Be sure to have your invoice, order number, and shipment tracking number available. We will file a claim with the carrier and order an item replacement for you.