Shipping, Returns, and Policies
Please contact us at 866-476-0213 regarding shipping to Hawaii, Alaska, or Canada.
If desired, upgraded 3-5 business day shipping is available for a flat fee of 7.95.
Because most of our products are personalized and made to order, there is a 30 minute cancellation period from the time you place your order. Cancellation requests should be sent to firstname.lastname@example.org and must include the order number.
Errors that are our fault will be corrected as quickly as possible and, of course, without charge. Errors that are made by the customer including, but not limited to, personalization misspellings, address errors, address omissions, etc., are the sole responsibility of the customer and, depending on the issue, may incur additional costs.
UNDELIVERABLE, LOST, REFUSED, or STOLEN PACKAGES
If your package is undeliverable due to our error, we will reship your package as soon as possible at no cost to you.
When a correct address has been provided by you and the package is lost or stolen, it is our policy to submit a claim with the carrier for you. Refunds, if any, are based on the carrier's decision after they provide proof of delivery.
When an incorrect address has been provided by you and your order is undeliverable, lost, refused, or delivered to the wrong address, it is your responsibility. In addition to our $19.50 address correction fee, returned package fees, interception fees, rerouting fees, address correction fees, re-shipping cost, and any other fees the carrier may assess will be your responsibility. In the event a package is lost or unrecoverable because you provided incorrect shipping information, the loss is your responsibility. We will file a claim on your behalf, and the decision of the carrier - FedEx, UPS, USPS, etc - will be final.
We strongly advise customers not to ship to hospitals and/or health care centers because patients often check out early, and packages are commonly lost or refused. If the customer wishes to take this risk, we can honor the request, but any refused, lost, or otherwise undeliverable package is the full responsibility of the customer.
In order to remedy any order questions or problems, we must have accurate customer contact information. Should we need to reach you about your order, we require a reply within 24 hours from the time we contact you to avoid order problems. We cannot be responsible for delays, cancellations, or other errors that result from a lack of customer response or incorrect contact information provided by you.
Returns for Defective Merchandise
Customers may exchange or return a defective item within 30 days of receipt. We will pay for the return shipping. All items returned under this policy are eligible for either replacement or a refund. For a refund, the full purchase price paid will be credited to the same form of payment used in the original purchase.
Returns for Other Reasons
Customers may exchange or return an unwanted item within 30 days of receipt, except for reasons listed below. We ask that the product be returned unused and in original condition. Customer will be responsible for shipping costs.
We are unable to accept:
* Items that have been used or laundered
* Diaper Cakes that have been disassembled
* Partial order returns Personalized items are not returnable unless the item was incorrectly personalized due to our error.
* Other items that are non-returnable and non-refundable include edible, cosmetic and personal care items.
* Personalized items are not returnable unless the item was incorrectly personalized due to our error.
Returning a Gift
If you need to get authorization to return a gift you received, please ask the person who purchased the gift to call us with their order number and credit card information so we can issue a refund on their credit card, subject to our return policies.
Return Authorization Needed
All returns, for whatever reason, must have an RA (Return Authorization) number. You can request an RA number by calling Toll Free: 1-866-476-0213 or emailing email@example.com.
Damages Made in Transit
Should you receive a product that has been damaged in-transit, please contact us immediately. Most shippers will require proof of damage, so please retain all packaging and take pictures for documentation purposes. We will file a claim with the carrier for you. Contact us by email at firstname.lastname@example.org and include your order number, shipment tracking number, and photos of the damages.