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Returns are Easy
We will pay for the return shipping. All items returned under this policy are eligible for a refund. The full purchase price minus the original shipping fees will be credited to the same form of payment used in the original purchase.
All returns must have an RA (Return Authorization) number. You can request an RA number by calling Toll Free: 1-866-476-0213 or 1-512-593-7957. If any of the items you purchase are defective, we will be happy to provide a replacement for you. Please email us or call us for return instructions. A re-stocking charge may also apply if an item has been removed from its original packaging.
Please note, we are unable to accept:
Should you receive a product that appears to be damaged in-transit, please contact us immediately. Be sure to have your invoice, order number, and shipment tracking number available. We will file a claim with the carrier and order an item replacement for you, except for screen printed glassware which will be credited .
Special attention is needed for the large products shipped by motor freight carrier, such as large furniture or large toys. It is important for you to inspect your shipment carefully at time of delivery! Any damage made to the carton or product itself must be noted on the freight bill BEFORE the driver leaves.You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing off on the shipment.