Frequently Asked Questions

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FAQs
We want your shopping experience to be awesome! We know the importance of trusting the stores you shop at and having questions answered as quickly as possible. We welcome your questions and feedback. Feel free to contact us by phone or our contact form. For the fastest answer to most questions, please read our frequently asked questions below.














Ordering:

What is the free shipping all about?

We make it easy to stretch your baby gift budget because we provide you with free ground shipping to the lower 48 states, with no minimum order requirements.

You have the option to upgrade your shipping for faster delivery. You will find a link to our shipping options and rates on every single product page, along with the processing time each item requires.

What are my payment options?

Simply Unique Baby Gifts accepts Visa, MasterCard, American Express, Discover, and PayPal.

Do you offer baby gift certificates?

Yes, click this link: Gift Certificates and easily choose the amount you would like.

How does the Lowest Price Guarantee work?

We refuse to be undersold. For complete details, please see this link.

Will I be charged sales tax?

All orders shipped to destinations within the state of Texas are charged 6.25% sales tax. Orders shipped to destinations outside the state of Texas will not be charged sales tax.

Are online transactions secure?

Simply Unique Baby Gifts assures that all transactions conducted online are completely secure. Our website uses a 256 bit secure socket layer (SSL) certified by Yahoo and verified by Trustwave to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Please read our security and privacy policy for details.

Can I order by phone?

Orders can be placed over the phone by calling our toll free number 866-476-0213. One of our friendly and helpful customer care representatives can assist you with your order.
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Do you offer samples of your baby shower favors?

We work hard to provide detailed product descriptions and clear product images but understand that you may still wish to order samples. Personalized products as well as some products sold in sets are not available for purchase as a sample. Sample orders will be charged the unit price of the product plus shipping and handling. Please call us at 866-476-0213 with any questions about specific products.

Do you offer discount coupons on your baby gifts and favors?

We offer exclusive discounts and baby gift coupons to members of our VIP Club. In addtion, we offer a Customer Rewards Program whereby you can earn even more discounts. You can also ask our customer service team about our low price guarantee. All of these benefits PLUS free ground shipping (lower 48 states) is what makes us your best choice for unique baby gifts and favors!

Will I receive an email confirmation for my order?

You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing delivery and tracking information. Order and shipping confirmation emails are sent to the buyer's email address.

International Orders:

International Shipping (Outside of the USA): SimplyUniqueBabyGifts.com has partnered with a trusted third-party company, GlobalShopex to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex shopping cart. You may pay with international credit cards, PayPal, bank wire transfers and more. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to the GlobalShopex GlobalShopex Contact Page.

What is the currency for all prices?

All prices listed on our Simply Unique Baby Gifts's website are quoted in US Dollars.

What items are available to ship internationally?

Food items and perishables are not available for international shipping. Our glassware, such as wine glasses, shot glasses or glass votives are not available for international shipping.
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Shipping & Fulfillment:

How do I check on the status of my order?

We send tracking information to the email address you used to place your order. You can also check on the status on your order by visiting the order status page link in the email receipt you received when you placed your order. For any questions regarding the status of your order, please contact us.

What are my shipping options?

We offer free ground shipping to the lower 48 states. You may also upgrade your shipping in the shopping cart if you wish. Please contact us regarding shipments to Alaska or Hawaii. International Shipping information can be found here: International Shipping Options.

Do you ship to PO Boxes?

We are unable to ship to PO Boxes. Our carriers require a physical shipping address.

Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive an email containing tracking number(s) which will allow you to track your order. Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order on our order status page.

How long does it take to receive my order?

Each product on our website has a specific processing time, marked in the Availability section of each product description page. Availability times do not include optional personalization processing time or shipping transit time.
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Can I rush my order?

Rush service for some items is offered at a nominal fee. We can also offer you upgraded shipping options. Please call customer service at 866-476-0213 for specifics on how we can help make sure your delivery arrives on time.

How do I makes changes or cancel my order?

You may change or cancel your order at no additional cost as long as the order has not been processed or personalized. Cancellation fees may apply. Please contact customer service at 866-476-0213 for specific inquiries.

What if my order is undeliverable?

If we are unable to deliver your order due to an incorrect address, the order will be returned to us. The purchaser is responsible for any reshipping fees charged by the carrier to pickup and to redeliver the package.
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Returns & Exchanges:

What is your return policy?

Your Satisfaction Is Guaranteed! Returns are easy!

If you are unhappy with your purchase from Simply Unique Baby Gifts, you may return the item(s) for a refund or exchange within 30 days of your receipt. The item(s) must be in new condition, unused and in original packaging material.

We will pay for the return shipping. All items returned under this policy are eligible for a refund. The full purchase price minus the original shipping fees we paid on your behalf will be credited to the same form of payment used in the original purchase. Expedited shipping fees or rush fees that were paid in order to meet a deadline are not refundable unless we did not meet the deadline date you provided in the shopping cart, according to the delivery date as shown by the tracking number. A re-stocking charge may also apply to some larger items shipped directly from the manufacturer or if an item has been removed from its original packaging.

If you need to get authorization to return a gift you received, please ask the person who purchased the gift to call us with their order number and credit card information so we can issue a refund on their credit card.

All returns must have an RA (Return Authorization) number. You can request an RA number by calling Toll Free: 1-866-476-0213. If any of the items you purchase from Simply Unique Baby Gifts are defective, we will be happy to provide a replacement for you. Please email us or call us for return instructions.

Please note, we are unable to accept:

* Items that have been used or laundered
* Diaper Cakes that have been disassembled
* Personalized items
* Partial order returns
* Other items that are non-returnable and non-refundable are edible, cosmetic and personal care items. Some examples of non-returnable items are manicure sets, candy, lip balms, lollipops, drink mixes, coffee, tea, jelly, and honey.

Should you receive a product that appears to be damaged in-transit, please contact us immediately. Be sure to have your invoice, order number and shipment tracking number available. We will file a claim with the carrier and order an item replacement for you.

Special attention is needed for the large products shipped by motor freight carrier, such as large furniture or large toys. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves.

You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing off on the shipment.
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Security & Privacy:

What is Simply Unique Baby Gifts privacy policy?

Simply Unique Baby Gifts is committed to protecting the privacy of our customers and using information responsibly. Please be assured that we respect your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use that information.

How does Simply Unique Baby Gifts safeguard my information?

This site uses a secure socket layer (SSL) and 256 bit encryption certified by Yahoo to safeguard all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our ordering system. We will NEVER sell, lease or disclose your email address to any party ever.

How does Simply Unique Baby Gifts use my personal information?

All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. We will NEVER sell, lease or disclose your email address to any party ever. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and are not stored on our servers.
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General FAQ's

Where is Simply Unique Baby Gifts located?

Simply Unique Baby Gifts corporate office is located at:
2028 E Ben White Blvd #240-1213, Austin, TX  78741

We do not have a retail storefront and cannot make sales in person. Orders can only be taken online or by phone and shipped direct from our warehouses and designer facilities, which are located in various parts of the USA.

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address:
info@simplyuniquebabygifts.com

I am a vendor. How do I submit my products for consideration?

In our quest for unique products, we welcome vendor inquiries. Please email us at info@simplyuniquebabygifts.com
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